Families & Nannies Love Working With Us
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Nannies & Childcare
Qualified, pre-screened, and background-checked
☑️ Full Time and Part Time availability
☑️ Proactive, nurturing, serious professionals
☑️ Committed to their careers
☑️ Certifications in Newborn Care, Montessori, Early Childhood Education, Elementary Education, and more!
☑️ Desirable Nanny-House Managers or Nanny-Tutor hybrid roles available
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Household Helpers
Professional House Managers and Family Assistants who know your routine better than you
☑️ Qualified, pre-screened, and background-checked
☑️ Full Time and Part Time availability
☑️ The right-hand and the backbone of every household
☑️ Takes care of grocery shopping, errands, meal prep, light tidying, organization projects, calendaring, and more!
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Academic Support
Certified teachers, subject matter experts, and high-achieving college students passionate about learning
☑️ K-12 Academic Tutoring
☑️ Test Prep
☑️ SAT & ACT Prep
☑️ College Admissions Consulting
☑️ Personalized Learning Plans
☑️ Relationship-centered
☑️ Results-oriented learning
Talk to a Placement Advisor Today to Learn More About Everything We Offer!
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True Matchmaking
We don't use fancy algorithms or unmoderated marketplaces. We independently vet, verify, and introduce candidates hand-selected for your family.
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Relationship-Driven Talent
Our top candidates receive personalized, one-on-one professional development with our founder, whether they find a job with us or not.
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Sliding Scale Pricing
Other agencies charge 15-20% (or higher!) of your hire's salary. We offer fair, transparent placement fees with no surprises.
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360° Support
Personalized onboarding, payroll setup, and a 120-day replacement guarantee gives our client families peace of mind through all stages of their search and placement journey.
Our rigorous screening standards ensure the right fit the first time
✅ We vet, verify, and coach our shortlisted candidates for each role they apply for
✅ You only meet candidates who are ready to commit to your family for the long term
✅ Schedule a paid trial to ensure everyone vibes
✅ 120-day replacement guarantee for all hires
✅ Comprehensive background check that includes:
➡️ Federal/State/Local Criminal Records
➡️ SSN trace
➡️ Global Watch List
➡️ Sex Offender Registry
➡️ Internet Presence
➡️ … And More
Job Board
Got a question? Let's talk!
📱 (585) 205-8720
👩💻 bonjour@famconcierge.com
📍 rochester, new york
(the flower city)
We will try to get back to all email and telephone inquiries within 48 hours of receipt. But please remember, we're a small team, and running the show all on our own. Thank you for your patience!
With 🤍 ,
Steph and Barie
Quick FAQs
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We start with our own people, many of whom we know pretty well already.
From there we post the role publicly and work our own networks until the right person surfaces.
Once we have a shortlist built specifically for your role, every candidate on it clears verifiable reference checks, a social media review and a full background check. Every hire is a personality hire, so we're matching for fit as hard as we're matching for credentials.
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Most searches run two to eight weeks, depending on the scope of the role and how specific your needs are. We have filled searches in as little as under 24 hours, however this is often the exception and not the rule.
We'll tell you where yours is likely to land before you sign anything, and you'll hear from us as your search progresses.
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Every placement carries a 120-day replacement guarantee. If the fit breaks inside that window, we run the search again at no cost.
Most agencies stop at 90 days. We add another 30 on purpose — the guarantee is the trial period, four months for everybody to get truly, truly happy.
In practice we've made two replacements across 20+ placements since 2024.
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You do. Your family is the legal employer of your hire, which is what gives you control over the role, the schedule and the relationship.
We'll walk you through the setup and connect you with household payroll providers we trust, so none of it lands on you cold.
We are official agency partners of Poppins Payroll and GTM Payroll.
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No. Every placement through Family Concierge is on the books, paid by the hour.
This isn't red tape. Paying legally is what protects your family from liability, gives your nanny a real employment record, and is the reason career professionals will take your job. This filters out unserious candidates on its own.
We are official agency partners of Poppins Payroll and GTM Payroll, who make the process as easy and hands-off as possible.
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We ask every client family to meet a floor, because it's what makes the role competitive enough to attract someone who'll stay:
- At least 20 hours per week
- A minimum hourly rate of $24, paid on the books
- Guaranteed weekly hours and paid time off
- Mileage reimbursement at the current IRS rate
We vet families as hard as we vet our nannies. This is the part where that starts.
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Yes. We place special needs caregivers regularly, on the same terms as any other search.
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Book a 30-minute call. We'll talk through the role, what it will realistically take to fill it, and whether our approach is the right fit for your family.